SHIPPING POLICY (U.S.)
Contact: support@forge-father.com
Forge-Father produces limited-run, hand-forged collectible figurines. Pieces are made in small batches, which means shipping timelines depend on production as well as on the carrier. This page explains how we ship, what to expect, and where responsibility sits at each stage.
PROCESSING TIME
Orders are prepared and dispatched within 2 business days of purchase where the item is in stock. Business days are Monday to Friday, excluding public holidays.
Limited releases, pre-orders and out-of-stock pieces are produced to order. Where an item requires production, dispatch may take longer, and we will keep you informed by email.
DELIVERY TIME
Estimated delivery is 5 to 10 business days from dispatch for U.S. addresses.
These are estimates, not guarantees. Transit times are set by the carrier and can be affected by customs clearance, weather, carrier backlogs and peak periods. Delays of this kind are outside our control and are not grounds for a refund or cancellation.
SHIPPING COSTS
Shipping costs are shown at checkout and are non-refundable in all circumstances. Free or promotional shipping does not waive the carrier and handling costs we incur on the original shipment.
TRACKING
Every order ships with tracking. You will receive a tracking number by email once your parcel is dispatched.
Tracking numbers can take 24 to 72 hours to show their first scan after dispatch. A tracking number with no movement during that window is normal and does not indicate a problem.
If your tracking has shown no movement for more than 7 business days, contact support@forge-father.com with your order number and we will open an enquiry with the carrier.
DELIVERY ADDRESS — CUSTOMER RESPONSIBILITY
You are responsible for entering a complete and accurate delivery address at checkout, including apartment, unit or suite numbers, and the correct city and ZIP code.
Address corrections must be requested in writing to support@forge-father.com before the order is fulfilled. Once a shipping label has been generated, the address cannot be changed, and once a parcel has entered the carrier network it cannot be re-routed.
Orders that cannot be delivered because of an incorrect, incomplete or outdated address, refusal of delivery, or failure to collect are not eligible for a refund. Returned parcels cannot be recovered, re-routed or re-sent.
Where you still wish to receive the order, we may offer a replacement shipment at your expense. This is offered at our discretion as a goodwill measure and does not constitute an admission of liability.
Where a parcel is returned due to an error attributable to Forge-Father, a replacement is shipped at our cost.
DELIVERY CONFIRMATION
A parcel marked delivered by the carrier is considered delivered. The carrier's delivery scan, including the location recorded at the point of delivery, is the record we rely on.
If a parcel is marked delivered but you have not received it, contact us within 7 days of the delivery scan. We will ask you to check with anyone else at the address and with your local delivery office, and we may ask you to file a Missing Mail Search with USPS and provide the case number.
SHIPPING PROTECTION
Shipping Protection is an optional add-on purchased at checkout. It covers your parcel in transit to a valid delivery address, and applies to:
- parcels confirmed lost by the carrier
- parcels stolen after a confirmed delivery scan
- items damaged in transit
Shipping Protection does not cover parcels that could not be delivered because of an incorrect, incomplete or outdated address provided by the customer, refusal of delivery, or failure to collect. It does not cover address changes requested after an order has been fulfilled.
Claims must be submitted to support@forge-father.com within 7 days of the relevant carrier scan.
Where a claim is accepted, the resolution is a replacement of the items ordered, shipped at our cost. Shipping Protection is not a refund product and does not entitle you to a cash refund.
For parcels reported stolen after a confirmed delivery scan, we may require a police report before a claim is processed.
SPLIT SHIPMENTS
Orders containing several pieces may ship in more than one parcel, with separate tracking numbers. If part of your order arrives without the rest, allow a few additional days before contacting us.
ORDERS SHIPPED TO FREIGHT FORWARDERS
We ship to U.S. addresses only. Where an order is shipped to a freight forwarder, mail forwarding service or reshipper, our responsibility ends on delivery to that address. We cannot assist with loss, damage or delay occurring after that point.
ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of purchase. After this period, cancellation is not guaranteed once fulfillment has begun. Shipped orders cannot be cancelled.
QUESTIONS
Contact support@forge-father.com with your order number and we will come back to you.
This policy should be read together with our Returns, Refunds & Replacements policy.
