RETURNS, REFUNDS & REPLACEMENTS (U.S.)
Contact: support@forge-father.com
Forge-Father produces limited-run collectible figurines. Due to the handcrafted nature of our products and international shipping, minor variations may occasionally occur. Nothing in this policy limits rights you may have under applicable law for defective, damaged, or misdescribed goods.
DAMAGES & DEFECTS — 7-DAY NOTICE
Inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number, photos of the item and packaging, and a description of the issue.
REPLACEMENT-FIRST RESOLUTION
Forge-Father operates a replacement-first policy. When defects are confirmed, affected components or figurines will be replaced on a case-by-case basis. Replacement timing depends on stock availability. Refunds are not the default resolution and are considered only when Forge-Father determines that a replacement cannot be provided, at our sole discretion.
RETURNS
Returns are not automatically accepted. If a return is approved by Forge-Father, the customer is responsible for all return shipping costs. Items must be returned in their original condition and packaging. Forge-Father is not responsible for items lost or damaged during return transit. No refund or replacement will be issued until the returned item is received and inspected.
NO RETURNS OR REFUNDS FOR
Change of mind, aesthetic preferences, minor handcrafted variations, delivery delays, misuse or modification, normal wear, or opened collectible packaging.
FINAL SALE ITEMS
Items purchased during promotions, discounts, or limited releases are Final Sale — not eligible for return or refund except in cases of verified defect or incorrect item.
WRONG ADDRESS / UNCLAIMED PACKAGES
Customers are responsible for providing a complete and accurate delivery address at checkout, including apartment, unit or suite numbers. Address corrections must be requested before the order is fulfilled.
Orders returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect are not eligible for a refund. Returned parcels cannot be recovered, re-routed or re-sent.
Where the customer still wishes to receive the order, Forge-Father may offer a replacement shipment at the customer's expense. This is offered at our discretion as a goodwill measure and does not constitute an admission of liability.
Where a parcel is returned due to an error attributable to Forge-Father, a replacement is shipped at our cost.
Free or promotional shipping does not waive the carrier and handling costs incurred by Forge-Father on the original shipment
SHIPPING PROTECTION
Shipping Protection is an optional add-on that covers your parcel in transit to a valid delivery address. It applies to parcels confirmed lost by the carrier, parcels stolen after a confirmed delivery scan, and items damaged in transit.
Shipping Protection does not cover parcels that could not be delivered because of an incorrect, incomplete or outdated address provided by the customer, refusal of delivery, or failure to collect. It does not cover address changes requested after an order has been fulfilled.
Claims must be submitted to support@forge-father.com within 7 days of the relevant carrier scan.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase. After this period, cancellations are not guaranteed once fulfillment begins. Shipped orders cannot be canceled.
CHARGEBACKS & DISPUTES
Customers agree to contact Forge-Father support before initiating a chargeback. No returns or refunds are processed while a payment dispute is active. Forge-Father reserves the right to provide delivery confirmation, product documentation, support communication, and policy acceptance records to dispute invalid claims. Filing a chargeback for an order that was delivered as described and in accordance with this policy may be considered fraudulent misuse of the dispute process.
SHIPPING COSTS
Shipping costs are non-refundable in all circumstances.
