Privacy policy

PRIVACY POLICY

Last Updated: February 8, 2025

This Privacy Policy explains how Forge-Father (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on forge-father.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to any user of the Services, whether you are a customer, website visitor, or any other individual whose personal information we have collected in accordance with this policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from various sources, as outlined below.

We may use this information to communicate with you, fulfill your orders, improve our Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of our users.

PERSONAL INFORMATION WE COLLECT

Information we collect directly from you:

  • Contact details (name, address, phone number, email).

  • Order details (billing/shipping address, payment confirmation, email, phone).

  • Account information (username, password, security questions).

  • Customer service data (messages or inquiries sent through the Site).

Information we collect automatically:
We may use cookies and similar technologies to collect data such as your IP address, browser, device type, and interaction with our Site.

Information from third parties:
We may receive information from trusted partners such as Shopify (for store management) and Stripe (for secure payments).

→ Their privacy policies apply:

HOW WE USE YOUR PERSONAL INFORMATION

Providing products and services:
We use your information to process payments, ship orders, send confirmations, manage accounts, and handle returns.

Marketing and advertising:
We may use your data to send promotional offers or personalized ads via email or other channels.

Security and fraud prevention:
We use your data to detect and prevent fraud or unauthorized activity.

Customer support:
We use your data to respond to inquiries and improve user experience.

CONSUMER RIGHTS (US, UK & EU)

United States:
Under the Federal Trade Commission Act (FTC Act), you have the right to:

  • Clear and accurate product information.

  • Request a refund or replacement for defective products.

  • Certain states may grant a “cooling-off” period for online purchases.
    More info: https://www.ftc.gov/

United Kingdom:
Under the Consumer Rights Act 2015, you have the right to:

European Union:
Under EU Directive 2011/83/EU, customers have the right to:

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to operate and improve our website, remember preferences, conduct analytics, and personalize ads.
For details on Shopify’s cookie policy, visit https://www.shopify.com/legal/cookies.

You can disable cookies via your browser, but some features may stop working properly.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your data with:

  • Service providers (Shopify, payment processors, couriers).

  • Marketing partners (for ads or promotions).

  • Legal authorities if required by law.

We never sell your personal data.

THIRD-PARTY LINKS

Our Site may link to third-party websites. We are not responsible for their privacy practices or content.

CHILDREN’S DATA

Our Services are not intended for children under 16.
If you believe a child has shared personal data with us, contact support@forge-father.com immediately.

SECURITY AND DATA RETENTION

We use appropriate security measures to protect your information.
Your data is retained only as long as necessary to provide our Services or meet legal obligations.

YOUR RIGHTS

Depending on your jurisdiction, you may request:

  • Access, correction, or deletion of your personal data.

  • To opt out of marketing communications.

  • To withdraw consent at any time.

To exercise these rights, contact us at support@forge-father.com.
We will respond within 30 days as required by law.

COMPLAINTS

If you have concerns about your privacy, contact us first at support@forge-father.com.
If unresolved, you can contact your local data protection authority (ICO for the UK, FTC for the US, or your EU DPA).

INTERNATIONAL DATA TRANSFERS

We may transfer and store your data outside your country (e.g., in the US or EU).
We comply with data transfer frameworks such as the EU-US Data Privacy Framework and Standard Contractual Clauses (SCCs).

CONTACT INFORMATION

For privacy-related questions or requests, contact us at:
📧 support@forge-father.com